Shipping policy
At Vellora, we work with third-party fulfillment and dropshipping partners, including Zendrop, to process and ship orders to our customers.
1. Order Processing
Orders are typically processed after payment has been successfully received.
Please allow approximately 1–3 business days for order processing before your order is shipped.
Processing times may occasionally be longer during holidays, promotions, high-volume periods, or circumstances outside our control.
2. Shipping Times
After your order has been processed and shipped, delivery times vary depending on the product, destination, shipping method, carrier, and fulfillment location.
Estimated delivery times will be provided during checkout when available.
Please note: Shipping estimates are not guaranteed delivery dates. Delays may occur because of carrier issues, weather, customs, holidays, high shipping volumes, or other circumstances outside Vellora’s control.
3. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, Vellora may offer free shipping promotions or other shipping offers.
4. Order Tracking
When tracking information is available, a tracking number will be provided to you by email or through the order information available on our website.
Please allow some time for tracking information to become active after your order has shipped.
Tracking updates may occasionally be delayed while a package is being transferred between fulfillment facilities or shipping carriers.
5. Multiple-Item Orders
If you purchase multiple products in one order, your items may be shipped separately.
This can happen when products are fulfilled from different locations or suppliers. You may receive multiple tracking numbers and packages for the same order.
You will not necessarily be charged additional shipping fees because your order arrives in multiple packages.
6. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping information is incorrect, contact Vellora as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
7. Lost, Stolen, or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the applicable carrier.
If you still cannot locate the package, contact Vellora so we can review the situation.
Vellora is not responsible for packages that are confirmed as delivered to the address provided at checkout, although we will make reasonable efforts to assist with the situation.
8. Delayed Shipments
Occasionally, orders may experience shipping delays caused by circumstances outside Vellora’s control, including:
- Severe weather
- Carrier delays
- Customs processing
- Holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete shipping information
If your order is significantly delayed, please contact us and we will review the available tracking information.
9. International Shipping
International shipping availability varies by product and destination.
Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges, when applicable, are generally not included in the product price or shipping charge unless specifically stated at checkout.
10. Address and Shipping Restrictions
Certain products may have shipping restrictions based on the destination, supplier, carrier, or applicable laws.
If an order cannot be shipped to the address provided, Vellora will contact the customer regarding available options.
11. Contact Us
If you have questions about your order or shipping, please contact Vellora through the customer support information provided on our website.
When contacting us about an existing order, please include your order number and, when available, your tracking number.
Important Notice
Vellora works with third-party fulfillment partners, including Zendrop. Because products may be fulfilled from different locations and suppliers, shipping times, carriers, tracking availability, and delivery methods may vary by product and destination.
By placing an order with Vellora, you acknowledge that estimated shipping times are estimates and are not guaranteed delivery dates.